The smart assistant
to take care
of your pets

For the best experience, we recommend downloading Maskots from the App Store or Google Play. The mobile app offers a smoother experience, including notifications, camera and microphone access, and other mobile features.

You may also be able to use Maskots in a browser as a Progressive Web App, but the mobile app is the recommended experience.

Maskots is available in English, Spanish, and French. You can use the app in many countries, with the strongest experience currently focused on the United States, Spain, France, the United Kingdom, and Chile.

Some services, such as online vet support, in-app shopping, or specific partner offers, may vary depending on your country.

Maskots currently supports only dogs and cats. We are focused on building the best possible experience for dog and cat parents before potentially expanding to other types of pets.

We support all mixed breeds and over 300 pure breeds, covering around 90% of domestic dogs and cats. If your dog or cat’s exact breed is not listed yet, you can register your pet as a mixed breed and still start using Maskots.

We continue to add more breeds over time, with the goal of supporting every dog and cat breed.

Yes. All core Maskots services are now free to use, giving dog and cat parents access to the main sections of the app: Home, including Profile, Album, and Travel, AI Assistant, Plan, Health, Shop, and Advice.

No. You can use the core Maskots experience without paying for a subscription. This includes creating your pet’s profile, using the AI Assistant, planning care reminders, tracking health, accessing expert advice, and discovering trusted recommendations.

However, some services, such as on-demand online vet consultations or purchases of products and services, may still require payment. In the future, we may also introduce optional premium options while keeping the core Maskots experience free.

On May 15, 2026, access to all core Maskots services became free. We were pleased to migrate all users who previously subscribed to a Smart Pet or Smart Family plan to the new free experience, with access to broader and more personalized services.

Your account and pet data — including profiles, health information, care actions, reminders, advice, conversations, and other saved information — were maintained in your account.

Optional paid services, such as on-demand online vet consultations or purchases of products and services, remain separate.

Maskots’ care actions and advice are based on veterinary expertise, structured pet profiles, and care guidelines. Our veterinary team helps define the content, recommendation logic, and expert advice used in the app.

AI helps personalize the experience for each pet, while our goal is to keep the guidance responsible, useful, and aligned with veterinary best practices.

Yes. Maskots personalizes your pet’s care plan, advice, and recommendations based on their profile, including breed, age, life stage, health needs, lifestyle, and other information you choose to share.

This guidance is curated by our veterinary team and adapted to your pet’s specific profile. The more complete your pet’s profile is, the more relevant the experience can become.

Maskots’ AI Assistant uses your pet’s profile — including breed, age, life stage, health information, care needs, relevant health history, and past conversations — to provide more personalized answers.

You can ask questions about health, nutrition, behavior, training, travel, routine care, and everyday pet care topics. You can type or dictate your question, then read or listen to the answer.

No. Maskots’ AI assistant offers personalized information to help you understand and care for your pet. It does not replace a veterinarian.

For individual advice, contact your vet or use our online veterinary services where available. 

For a possible emergency, contact a local vet or emergency veterinary service immediately. Our veterinary partners can also help assess how urgent the situation is and guide you on the next steps.

Yes. Our pet-focused AI assistant uses your pet’s profile, available information and veterinary guidelines to tailor its answers. It can still make mistakes or miss relevant information.

Keep your pet’s profile up to date and record relevant changes. Check important advice with your usual vet or through our online veterinary services where available, especially about symptoms, medication or treatment.

These services connect you with qualified veterinary professionals through our trusted partners. Depending on your country and the service, you can get advice by phone, chat or video.

You can receive guidance tailored to your dog or cat and advice on the next steps, including whether an in-person veterinary visit is needed.

These services are currently available in English in the United States, Canada, the United Kingdom, Ireland, the United Arab Emirates, South Africa, Singapore, Australia and New Zealand, and in Spanish in Spain and Chile.

The services and formats available in your country are shown directly in the app.

The advice is provided by professionals from our veterinary partners: Dial A Vet for English-language services and Uvema for Spanish-language services. These partners are responsible for the professional advice they deliver.

These services are available through Maskots, where you can choose the type of service, pay and access it. We also provide support and handle any refunds due.

You can ask about your pet’s symptoms, behavior, nutrition, skin, digestion and everyday care. The professionals can advise you on next steps and help you decide whether your pet needs an in-person veterinary visit.

They can also help assess how urgent a situation is, including whether emergency care may be needed. For a possible emergency, contact a local vet or emergency veterinary service immediately.

The scope of advice depends on the provider and local rules. These services do not replace an in-person veterinary examination.

No. The online veterinary services available through Maskots do not provide prescriptions. They offer professional guidance and can help you decide whether your pet needs an in-person veterinary visit.

Before prescribing, a veterinarian needs to assess your pet. Depending on local rules and the medication, an in-person examination may be required. If your pet may need prescription medication, contact your usual vet or another veterinary clinic for an assessment and, where appropriate, a prescription.

The Shop section helps you discover products, services, and offers recommended for your dog or cat. Depending on your country, you may be able to shop curated products directly in the app or access exclusive partner offers on trusted partner websites.

Products and services are selected based on our veterinary guidelines, partner quality, relevance for pet parents, and fit with your pet’s profile where applicable.

Our goal is to help you discover trusted products and services that can support your pet’s care in a responsible and personalized way.

In selected countries, including the United States, you may be able to shop curated products directly in the app through our marketplace experience.

Availability depends on your country, product category, and marketplace partners.

Partner offers are exclusive or curated offers from trusted brands and service providers carefully selected by Maskots. These may include categories such as food, accessories, GPS, insurance, health and wellness, DNA tests, pet sitting, travel, and more.

Some partner offers are exclusive to Maskots users and negotiated with our trusted partners. Others may be curated offers selected for their relevance and quality.

Each offer will include its own conditions, availability, discount rules, and expiration date where applicable.

All core Maskots services are now free to use. You may only need to pay for optional services or purchases, such as on-demand online vet consultations, in-app marketplace products, or purchases made through partner websites.

Payment methods depend on the service and country. For services paid through Maskots, such as online vet services, you may be able to pay by card, Apple Pay, Google Pay, or other payment methods shown at checkout.

For in-app marketplace purchases, payment processing may be handled by our marketplace partner. For partner offers, payment is handled directly by the partner website. This means the payment methods saved in Maskots may not be available for these purchases.

Yes. When Maskots processes a payment, for example for online vet services, we use Stripe, a leading global payment processor with advanced security and anti-fraud systems. Maskots does not store your card details or payment method data.

Payments for marketplace purchases or partner offers are processed directly by the relevant marketplace partner or external partner website, using their secured payment processing provider.

The currency depends on your country, the service, and the payment provider or partner. The applicable price and currency will always be shown before you confirm a purchase.

Protecting your data is a priority. Maskots uses secure authentication and follows GDPR standards to help protect your personal data and your pet’s information.

You can review our Privacy Policy for more details about how we collect, use, and protect data.

Maskots uses your pet’s information to personalize the experience. Details such as breed, age, health needs, lifestyle, and care preferences help us provide more relevant AI answers, care reminders, advice, health tracking, and recommendations.

You can start with basic information and add more details later. The more you share, the richer and more personalized the experience becomes.

We also ask for information such as your location or basic details about you to personalize recommendations, show relevant services, and support core app processes.

Yes. You can update your pet’s profile and information in the app. You can also contact Maskots support if you need help managing your account or data.

You can contact us through the website contact form. If you already use Maskots, you can also reach us from the app through the Help Center in the Settings section.

We’re happy to help with questions about your account, app usage, available services, online vet services, marketplace orders, or partner offers. We also welcome feedback to help us continuously improve Maskots.